Rosen transforms its eCommerce operations with Janis Commerce

Rosen, Chile’s leading sleep and furniture brand, faced the challenge of migrating its eCommerce platform in both Chile and Peru. With the support of Janis Commerce, the company successfully maintained — and even improved — customer experience, while streamlining logistics and adapting to a fast-changing market.

Results obtained

Maintained and enhanced delivery options, including home delivery, express shipping, and in-store pickup.

Optimized checkout experience through Janis’ simulation API.

Seamless integration with Adobe Commerce for order management and automated invoicing.

Main challenge

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As Rosen set out to migrate its eCommerce platform in Chile and Peru, the company needed to preserve a seamless checkout experience while replicating existing delivery options and meeting evolving market demands. This required a solution capable of handling logistical complexity and delivering a smooth user experience.

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Impact

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With Janis Commerce, Rosen successfully tackled both logistics and customer experience challenges during the migration. The flexibility in delivery options and automation of key processes led to greater operational efficiency and increased customer satisfaction.

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Rosen found in Janis Commerce the ideal partner to meet its evolving needs. Our end-to-end solution included:

Logistics Configuration Module: We implemented a dedicated module within Janis to configure complex business rules and offer personalized delivery options at checkout. This allowed Rosen to address logistical challenges while enhancing the end-customer experience. The module includes a public Checkout Service (Simulation API), built on a new microservice called Delivery Public. This API takes into account multiple variables such as product type, carrier coverage, delivery points, stock availability, delivery dates, capacity, and costs—among others.

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Flexible Delivery Options: Using the Simulation API, the checkout process could generate one or multiple carts, giving customers the flexibility to choose how and when they wanted to receive their orders. For example, they could select in-store pickup for part of their order and schedule home delivery for larger items—or have the entire order delivered to their home in one or more shipments.

Integration with Adobe Commerce: In partnership with Infracommerce, Janis Commerce was integrated with the order management module of Adobe Commerce to seamlessly import orders and update their status based on the progress of preparation and delivery.

Janis Commerce API Ecosystem: Leveraging Infracommerce’s deep knowledge of Adobe Commerce, the new store was connected to the Janis Commerce's API ecosystem. This enabled real-time syncing of stock levels, catalog pricing, picking processes, order status updates, and cancellations.

Automated Invoicing: Order invoicing was fully automated and connected to the order flow within Adobe Commerce.

Efficient Product Cataloging: The product catalog was uploaded in bulk using Janis Commerce's templates, with all data mirrored in Adobe Commerce.

Client testimonials

“With the successful implementation in both Peru and Chile, we can confidently say that Janis Commerce has been a great choice for Rosen.”

— Hernán Jara, Corporate IT Deputy Manager at Rosen

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"Janis Commerce is a solution that could benefit other companies using Adobe Commerce, thanks to its customer-centric approach and ability to adapt to changing market needs.”

— Francisca O´Reilly, Digital Transformation Manager Corp

Rosen transforms its eCommerce operations with Janis Commerce

Results obtained

Main challenge

Impact

Rosen found in Janis Commerce the ideal partner to meet its evolving needs. Our end-to-end solution included:

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