Chedraui: omnichannel efficiency on a large scale thanks to Janis Commerce

In the fast-paced world of e-commerce, managing large scale orders, visibility of inventory in multiple locations, and traceability of deliveries are complex operational challenges. Chedraui needed to scale its digital operation without losing control or efficiency, ensuring availability, accuracy and speed in each delivery.

Results obtained

25%

of growth in YoY orders

98%

Increase in units supplied

15.6%

Reduction in cancellations

Desafío

The Solution

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Thanks to Janis Commerce's flexible and scalable platform, Chedraui was able to integrate and orchestrate its entire omnichannel operation from a single intelligent system. This made it possible to make decisions in real time, optimize resources and ensure flawless execution on a large scale.

Testimony

“Managing an enormous amount of data and fragmented operational information represented a major challenge for us. We had just been through a pandemic and were faced with the challenge of ensuring that millions of item-store combinations were available to the customer, with the right inventory, the right price and the promise of delivery fulfilled. In addition, we had to respond with an increasingly demanding time to market. In this context, having Janis Commerce as a strategic partner was key. It allowed us to operate with impeccable efficiency and successfully overcome these challenges.”

- Dennys Espinoza, Deputy Director Omnichannel Strategy & Ecommerce Chedraui Group

Impact

An operational transformation that enhanced its digital channel and optimized every stage of fulfillment.

Impact on the operation

Efficient management of high volumes of omnichannel orders, with accurate deliveries and within the SLA, improving the customer experience and increasing the recurrence of purchases.

Optimized logistics and full traceability

Intelligent orchestration from multiple fulfillment points, fleet optimization and real-time visibility of inventory and deliveries.

Control and decision-making with data

Multi-level monitoring through dashboards with key KPIs for centralized and efficient operation management.

Agile deployment and scalable operation

Fast deployment in +200 stores, digital flows that improve customer service and simplified Pick & Pack processes for all channels.

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