Parque Arauco and Janis Commerce: transforming malls into omnichannel fulfillment hubs

Parque Arauco, a leading shopping mall operator in Chile, Peru, and Colombia, faced major challenges during the pandemic as stores were forced to close and revenue streams were disrupted. Together with Janis Commerce, they transformed their malls into logistics hubs that now manage over half a million orders per month for more than 50 brands—integrating fulfillment, delivery, and pickup solutions into a powerful omnichannel operation.

Results obtained

Transformed shopping centers in Santiago, Lima, and Bogotá into omnichannel logistics hubs

Managing over 500,000 monthly orders for more than 50 brands

Implemented integrated pickup and delivery services

Main challenge

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The pandemic forced the closure of shopping centers, leaving stores without foot traffic and large amounts of unsold inventory. Parque Arauco needed a solution to keep brands operational and meet the growing demand for eCommerce by transforming mall spaces into efficient distribution centers.

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Impact

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With the implementation of Janis Commerce's Warehouse Management System (WMS), Parque Arauco optimized inventory and order management by integrating runners and mobile apps to consolidate and dispatch products directly from stores. This transformation enabled the rollout of true omnichannel services—enhancing the customer experience and adapting to the new demands of the market.

“Together with Janis Commerce, we’ve been building and strengthening features tailored to our business model as a shopping center. The software helps us keep warehouse inventory up to date, manage orders, and handle deliveries through integrations with courier services across multiple countries.”

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— Matías Crisosto, Senior Product Owner at Parque Arauco

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