OfficeMax Mexico drives digital transformation and boosts efficiency with Janis Commerce

OfficeMax Mexico, a leading office supply and stationery chain, faced significant challenges managing its eCommerce channel during the pandemic.
By implementing Janis as its fulfillment platform, the company streamlined operations, expanded its online presence, and enhanced the customer experience—solidifying its digital transformation.

Results obtained

100% of physical stores activated for online sales

Expanded product catalog and payment options

Improved traceability and customer service through Janis Commerce’s post-sale module

Main challenge

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Before the pandemic, OfficeMax operated with a limited eCommerce setup—only 48 out of 100 stores were online, and the back office lacked efficiency. The health crisis accelerated the shift to digital, highlighting the urgent need for a robust tech solution to handle rising order volumes and streamline logistics.

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Impact

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By adopting Janis Commerce as its fulfillment platform, OfficeMax was able to automate processes, improve order and delivery management, and deliver a more efficient shopping experience.The company expanded its reach, diversified sales channels, and became better equipped to handle peak seasons with greater agility.

“Janis Commerce helps us speed up order processing. With the platform, we’re able to prevent delays, monitor the entire workflow, and maintain full traceability. All of this improves and ensures a smooth end-to-end experience—including post-sale support through the customer service module.”

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— Isaac Sánchez, IT Manager for eCommerce at OfficeMax Mexico

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