A historic year for Mercaldas: 40% eCommerce growth through Janis Commerce

Mercaldas, a supermarket chain with 45 years of history in Manizales, Colombia, achieved 40% growth in its eCommerce channel in 2022. This milestone was made possible through the implementation of Janis Commerce solutions, which optimized their logistics operations and strengthened their digital presence.

Results obtained

40% year-over-year growth in eCommerce sales

Faster picking times through smart guidance from the Order Management App

Efficient delivery promise fulfillment thanks to demand-based time slot management

Main challenge

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As part of its digital expansion, Mercaldas faced major challenges in efficiently managing inventory and automating logistics processes. To deliver a seamless omnichannel shopping experience and meet customer delivery expectations, the company needed a robust and adaptable technology solution.

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Impact

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By implementing Janis Commerce, Mercaldas was able to centralize and automate its logistics operations—boosting efficiency and reducing errors.
Real-time inventory visibility and streamlined order management strengthened their eCommerce channel and paved the way for their entry into the marketplace model, expanding their product offering and enhancing the overall customer experience.

““Janis Commerce is a key tool for our logistics operations. It simplifies our processes with minimal margin for error. It’s a solution designed to make any internal logistics process more efficient.”

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— Juan Felipe Toro, Digital Channels Lead at Mercaldas

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