GDN Group: Operational Intelligence to Scale Multivertical eCommerce

Grupo GDN is one of the main multivertical retailers in Latin America, with operations in categories such as supermarkets, fashion, appliances and pharma. With a presence in multiple countries and business units, the company faced the challenge of consolidating and scaling its eCommerce operation without losing efficiency or quality of service. Together with Janis Commerce, it undertook a digital transformation process based on composable technology and operational intelligence, which allowed it to unify its operation, automate key processes and achieve a consistent, agile and scalable shopping experience.

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Results obtained

+ 99%

of Fill Rate and Found Rate

+ 98%

by On Time Delivery

92%

fewer after-sales complaints

Desafío

High operational complexity derived from the diversity of business units, verticals (supermarkets, fashion, electro, pharma), geographies and operating models, formats and sales channels. Grupo GDN needed to unify its digital operation to provide excellent service, ensure a smooth purchasing process and scale its eCommerce operation in a sustained manner, without losing control or consistency in the customer experience.

The Solution
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With the support of Janis Commerce, Grupo GDN adopted a composable, flexible and scalable platform that solved key operational challenges and enabled a unified operation at the regional level. The standardization of processes and the adaptation to each business unit consolidated the group as a benchmark in digital transformation. Today, GDN operates cohesively, efficiently, and ready to scale your e-commerce without friction.

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Testimony

“With Janis Commerce, we were able to maximize the group's operational efficiency and profitability, without compromising the customer experience. The platform is robust and flexible, ideal for a multiformat ecosystem like ours.”

Rodrigo Barceló Ferreyra
Chief Transformation Officer — GDN Group

Impact

Key capabilities enabled after deployment:

Unified and scalable operation

Integration of systems, channels and business units under a common model, adaptable to different countries, formats and verticals.

Intelligent order management

Dynamic allocation based on stock, proximity and costs; picking strategies adapted to each type of operation and models such as “site to store” with full traceability.

Centralized inventory and catalog control

Real-time visibility of stock in stores, warehouses and darkstores, with connection to multiple channels to ensure availability and adapt delivery promises.

Optimized after-sales experience

Unification of complaints, returns and incidents in a single flow, improving operational efficiency and customer satisfaction.

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