February came with new updates to keep optimizing your operations This month, we introduced new features that speed up order preparation and shipping—ensuring more efficient processes aligned with your customers’ expectations.

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📲 Substitute product confirmation via WhatsApp

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Adding products during the picking process allows for greater flexibility and customer satisfaction.This feature—integrated with Growlat—streamlines replacement handling by letting customers confirm or reject suggested substitutes directly through WhatsApp.

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🚛 Carrier Group Capacity Control

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Carrier Groups let you define shared delivery windows with a maximum capacity across multiple time slots and delivery methods—helping you make the most of your picking resources.

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📊 New Picker Productivity Metrics

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We’ve added new indicators so you can view and export key performance data for each picker, including average picking time, products picked per minute, and other relevant KPIs.

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🫱🏻🫲🏼 Identify new customers and build loyalty

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The order list now highlights each customer’s first order with a “New” label. You can also filter by this field to quickly spot and target new customers—so you can give them personalized attention and build loyalty from day one.

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