In the digital age, e-commerce events such as Hot Sale, Cyber Monday and Black Friday have become emblematic dates that generate an explosion of activity in the world of online commerce.
Not only do these events represent an invaluable opportunity for consumers eager for deals and discounts, but also a challenge for e-commerce operations that must prepare to meet the growing demand for online orders.
Here are some tips for you to prepare for your operation:
- Optimization of technological infrastructure: Make sure your website and e-commerce platform are ready to handle a sudden increase in traffic and transactions.
- Inventory Management: Keep an up-to-date inventory and ensure that you have enough stock available to meet expected demand during events.
- Logistics and shipping: Prepare your fulfillment and shipping operations to handle an increase in order volume.
- Customer Service: Strengthen your customer service team and empower them to handle a higher volume of inquiries and requests during events.
- Support service for your operation: Make sure you have a professional support service to prepare and accompany the duration of the special event. From Janis we can help, we'll tell you below.
Janis support service during special events
Our professional service supports our clients' teams before and during special events or dates of high demand, guaranteeing a smooth and efficient operation.
We have a team dedicated specialist to prepare for and manage the increased demand that arises during special sales events. This team is prepared to address a wide range of needs, including platform challenges, Janis (Picking/Packing — Delivery — WMS) applications, Janis API support, as well as incidents of varying magnitude and customized integration solutions.
In addition, we are committed to providing support throughout the process, from issuing purchase orders or receiving pre-event contracting invoices, to allocating resources and establishing dates and times for active and passive guards.
In short, our support services during special events are designed to provide peace of mind and support to our customers, ensuring that their e-commerce operations run smoothly during times of high demand. In addition, this service can be tailored to the needs of each client.
Are you interested in knowing more? Contact one of our executives.
