In the framework of Janis Pulse 2026, one of the highlights was the presentation of the case of Carrefour Argentina, shared by Leonardo Arcas, where we followed the path of transformation that the company has been promoting together with Janis Commerce.

More than a case of technological implementation, the talk left a very clear idea: Digital transformation in retail isn't just about systems, but about how organizations evolve the way they operate.

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From Operational Complexity to Intelligent Orchestration

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Carrefour faces one of the biggest challenges in modern retail: managing complex omnichannel operations, with multiple points of sale, high order volumes and growing customer expectations.

In this context, working together with Janis Commerce allowed us to move towards a more robust model, where the operation ceases to depend on fragmented processes and becomes an integrated and orchestrated system.

The objective: to build a operating system for ecommerce, capable of:

• Unify order management
• Orchestrate the operation in real time
• Scale efficiency without losing control
• Adapt to changing scenarios

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Technology + culture: the key to transformation

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One of the main lessons learned from the case is that transformation doesn't just happen through technology.

As shared in the talk, real change occurs when three dimensions are combined:

• Tech, as an enabler of new capabilities
• Operation, as a space where the change is executed
• Culture, as an engine that allows it to be sustained over time

In the case of Carrefour, this meant evolving not only the tools, but also the way in which teams work, make decisions and organize themselves.

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Scale with intelligence

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The implementation of Janis Commerce allowed us to move towards a more efficient operation, with greater visibility and responsiveness.

But the difference is not only in efficiency, but in the ability to make better operational decisions in an increasingly dynamic environment.

This becomes key in a context where:

• The channels are multiplying
• Demand is more unpredictable
• Customer experience is the deciding factor

In this scenario, have a platform that allows orchestrate, automate and scale the operation ceases to be an advantage and becomes a necessity.

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A partnership that goes beyond implementation

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Another central point of the presentation was the role of the partnership between Carrefour Argentina and Janis Commerce.

Far from being a one-off project, working together forms part of a broader transformation strategy, where the focus is on building sustainable capacities over time.

An approach that seeks to:

• Integrate systems and processes
• Simplify the operation
• Put the customer at the center of every decision

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Watch the full talk

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If you want to know in detail the case, the challenges and the shared learning:

👉 See the full talk of Carrefour Argentina at Janis Pulse 2026‍